Two-factor sign-in with an authenticator app

With two-factor sign-in, you need a 6-digit code from an authenticator app on your phone in addition to your password. The code changes every 30 seconds. A stolen password alone is then no longer enough to get into your account. Setting it up is voluntary.

Common apps such as Google Authenticator, Microsoft Authenticator, Aegis or 1Password work.

Setting up an authenticator app

1. Open Account security and click Set up authenticator app.

2. Confirm with your current password and click Continue. If you only sign in with Google, this step is skipped.

3. Scan the QR code with your app. If that doesn't work, add an entry in the app with the key shown (time-based, 6 digits).

4. Enter the code the app now shows for WANTED SIX and click Confirm.

From your next sign-in, we ask for the code after your password. You also need it when you change or reset your password.

Adding a backup device

If you lose your phone, you can't get into your account without a code. WANTED SIX doesn't offer printable backup codes. So it's best to set up a second device, for example a tablet or an old phone.

1. Under account security, click Add backup device.

2. Confirm with a current code from your existing device and, if your account has a password, with your password.

3. Set up the app on the second device using the QR code or key, then confirm with the code the new device shows.

After that, both devices create valid codes and the page shows that a backup device is set up.

New phone

If your old device still works and you don't have a backup device yet, simply add the new phone as your backup device. If two devices are already set up, remove the authenticator app with a code from the old device, then set it up again on the new phone.

Removing the authenticator app

Under account security, click Remove and confirm with the code your app is showing right now and, for accounts with a password, with your current password too. This removes every device you set up, including the backup device. Afterwards you sign in with your password only. You can set up the app again at any time.

No code?

• If you have a backup device, sign in with its code. Then remove the authenticator app under account security and set it up again, so the lost device no longer creates valid codes.

• If a code is rejected, always enter the current one and check that your phone sets its time automatically.

• If you no longer have access to any of your devices, get in touch through the contact form.

You'll find more tips in Keep your account secure and Forgot or change your password. How to reach us is explained in Contact us.