Forgot your password or want to change it?

If you've forgotten your password, request a reset link from the sign-in page. If you're signed in and just want a new password, change it under account security.

Forgotten password

1. Click Forgot password? on the sign-in page or open Forgot password directly.

2. Enter your account's email address and click Send link.

3. Open the email from WANTED SIX and click the link. It leads to a confirmation page where you click Continue to new password.

4. Enter your new password and repeat it. If your account is protected with an authenticator app, also enter the current code from the app.

5. Click Save password. You're then signed in straight away.

The page never reveals whether an account exists for an address. You only receive an email if there is an account for that address.

Changing your password while signed in

1. Open Account security.

2. Under “Change password”, enter your current password.

3. Enter the new password and repeat it.

4. If your account is protected with an authenticator app, also enter the current code from the app.

5. Click Change password. The new password applies from your next sign-in.

If you only sign in with Google, WANTED SIX doesn't store a password for you. The page then shows a note instead of the form.

Good to know

• A password needs at least 10 characters. A longer passphrase of several words is safer than complicated symbols.

• Your new password must be different from your current one. If a password is rejected as too easy to guess, choose a longer or less common one.

• Reset links only work for a short time and only once. If one no longer works, just request a new one.

• If you think someone knows your password, use Sign out on other devices under account security after changing it to end every other session.

Trouble?

• No email? Check your spam folder and whether you entered the right address. After a few minutes you can request a new link.

• “This link is no longer valid”: it had expired, was already used or a newer one was sent. Request a fresh one via Forgot password.

• “The current password isn't correct”: if you can't remember it, reset it via Forgot password.

• “For your security, please sign in again”: sign in again through the link shown, then change your password.

• “Please confirm your email address”: open the link from the confirmation email, then try again.

For even more protection, set up two-factor sign-in. You'll find more tips in Keep your account secure and Signing in and out.